Client Information Form

Thank you for choosing Knox Pet Clinic! Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet. An important part of this mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options.

Knox Pet Clinic requires payment in full at the end of your pet's examination or at the time of discharge.

Payment Options:
Cash, Check, Debit or Credit Cards, All Pet Card*, Scratchpay Payment Plans*, and CareCredit Healthcare Credit Card*
*Subject to credit approval

Deposits & Cancellation Policy:
For all surgical procedures, healthcare plans requiring hospitalization, and some treatment plans, a deposit of $100 will be required before the start of your pet's treatment.

Knox Pet Clinic reserves the right to charge a late fee of $10 for any appointment that is more than 10 minutes late.

Knox Pet Clinic reserves the right to charge a cancellation fee equal to the exam fee for any appointment that is cancelled with less than 24 hours’ notice.

Knox Pet Clinic reserves the right to charge a cancellation fee of $100 for any surgical procedure that is cancelled with less than 48 hours’ notice.

If a client incurs two cancellation fees, they will be required to pay those fees and make a non-refundable deposit of $50 prior to booking another appointment.

Additional Policy Information:
Knox Pet Clinic charges a $35 fee for all returned checks.

Knox Pet Clinic charges a 1.5% finance charge for all accounts with an outstanding account balance older than 30 days.

Accounts more than 90 days past due will be relinquished to a collection agency.

In the event it becomes necessary for Knox Pet Clinic to incur collection costs or institute suit to collect any amount due under this agreement, the undersigned also agrees to pay collection fees and expenses, including reasonable attorneys’ fees and court cost, plus all legal fees if incurred for collection and submits to jurisdiction and venue in Knox County, IL.

For clients with pet insurance, we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier.

If you have any questions, please do not hesitate to ask. We are here to help you and provide the best veterinary care available for your pet.